YOUR Typo Gets Printed in 5,000 Brochures – What Do You Do?

Shoot. Crap-ola. Aaargh. Happens to the best commercial freelancers several times in their careers, but that doesn’t make it any easier to swallow. I finished up a marketing brochure for a commercial writing client a few months back. Everyone loved it. We all looked it over probably 10 times each. How we all missed it is beyond me. Went to print – 5,000 copies. Finally got a few samples in the mail a few weeks back. Turned out nice. Then, uh-oh. Oh, man. Don’t tell me. There it was. Not as glaring as a misspelled word, thank heavens, but rather, unnecessary punctuation. Very unnecessary. Not one of those, “it-can-go-either-way-depending-on-which style-guide-you’re-consulting” kind of punctuation mistake. No, this was pretty clear cut. Though, in truth (he said, rationalizing), it seemed more prominent since I knew what I was looking at. If someone wasn’t looking for it (by definition, the overwhelming percentage of readers), they might or might not notice it.

Of course, first stop was my last file sent to them to see if the error was in there or was added after my hands were washed of it. There it was, in all its cringe-inducing glory. Ouch.

And they printed a 5,000 of them, because they got a good price. I’d emailed the graphic designer before I know how many they’d printed, to say, “Hey, hate to tell you, but I found this error that was MY fault, so in case they’re going to back to print at some time soon, you can fix it.” Course, at the rate they’ll likely go through them, I’ll be collecting Social Security before they run out… Sheesh. I didn’t feel good about it, but he and I decided on a vow of silence. You know, let sleeping dogs lie. But, I’m sure I’ll still lose a few winks over it.

Did I do the right thing?

Have you ever been in a similar situation? How did it unfold and how was it resolved?

Are you satisfied with your handling of the situation?

If you’ve never been in such a situation (you will, eventually…), how would you handle it if you were?

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How Diversified Is YOUR Work “Portfolio”?

The economy is teetering. Huge financial institutions are crashing and burning. The government, afraid of the ripple effects of their demise, is debating a huge bailout. Unemployment is at its highest level in years. A lot of people struggling out there. And, through all this, happily, I’m busier than ever and enormously grateful I’m a freelancer. My feeling of “job security” is mighty high right about now. Why? Because I have income coming from many, many directions.

Good financial planners live by the mantra of “diversification.” Spread out your money across a broad array of investment vehicles, and you spread out your risk. Same with your work life. Put all your eggs in one work basket (i.e., a full-time job), and if tough times hit, you could lose all the eggs. Hence, the innate logic of the freelance model with its “multiple-clients” feature (and, yes, I know, freelancing is neither feasible nor a psychological fit for everyone, but I’m just sayin’…)

Those with income from a variety of avenues will simply weather economic storms better than most. Right now, I’ve got about 10 commercial writing clients I’m working with. Some big. Some small. But between all of them, they’ve kept me hopping. Love the variety. And I love even more the fact that each client doesn’t have to provide me a bunch of work for me to eat well. Add to that income from my book-related ventures – much of it of the blessed passive variety – and offshoot businesses: coaching, speaking, seminars, articles, etc., and life is good.

Yes, this has been a 15-year process – though the book side of things only the last eight – but it all starts somewhere. And I’m here to tell you: Life can be pretty cool, varied, interesting and lucrative when you’ve got lots of pots boiling on your professional stove.

Not surprisingly, it usually starts with having some specialized expertise or knowledge that’s valuable enough to enough other people to make it worth “monetizing” into books, ebooks, coaching, speaking, seminars, etc. Or simply a skill/talent that can command a healthy price on the market.

If you have multiple stream of writing-related income, what are they and how did they come about?

And if so, any suggestions/cautions/gushing reports to those considering it?

If you aren’t diversified as yet, but are pondering it, what possibilities have you considered?

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Why “Copywriting Success Summit 2008” Might Not Make Sense For You…

Okay, unless you’ve been in a cave or a coma for the past two weeks, you’ve heard plenty about the signature event for commercial copywriters: Copywriting Success Summit 2008, coming in October to a computer near you…

I know, we’re promoting the heck out of the thing, but hey, think about it:

1) It really IS the first event of its kind for our kind – those of us happily writing for businesses large and small (brochures, ads, newsletters, white papers, direct mail, web content, case studies, etc.) and for serious hourly rates reaching up to $125 and well beyond.

2) It features those people whose voices and advice you’ve been listening to, following and trusting for a long time: Bly, Slaunwhite, Stelzner, yours truly and others.

3) You’ll have the opportunity to connect with a whole community of other copywriters to share ideas and best practices, before, during and well after the Summit.

4) Every minute of all 12 sessions is accessible from your computer without ever leaving the house (and if you have to miss one, we’ve got you covered with recordings and transcripts).

Can you blame us for being pretty pumped?

But let me say this: I’ve seen and been an active part of the preparation for this event. I’ve been involved in the discussions about what subjects to cover to provide the most value to you, our colleagues in this business. I know the time and care I and the others have put into creating solid, valuable and relevant content designed with one overarching goal in mind: to help you make more money.

In addition, I was part of the crucial discussion about cost, and the importance of setting the price at a level where people felt they had some “skin in the game” but where it was still well within reach of most anyone. And yes, allowing us – the event’s producers – to profit as well. The definition of “win-win.”

Why would the Summit NOT be a fit for you? If you’re an experienced commercial copywriter, making a good writing income and been at it 5-10+ years, much of what we’ll discuss, frankly, may be familiar to you. Do I think you’d still benefit by attending? No question. Heck, given the cost of the thing, one new idea put to use would easily pay for the summit dozens of times over. But I know we all have priorities. Understood.

But, if you’re new to the business and trying to get established, OR been at it for a few years, making some progress, but definitely ready to ratchet things up to a new level of income and client caliber, well, you’re who we’re talking to here.

“Will it be worth it?”

Well, all we can do is provide the best and most topical training possible and the rest is up to you. Given the line-up of speakers and subjects and the sheer volume of training involved, I’m feeling pretty good about us holding up our end. So, the question simply becomes:

Are you ready to take action on some solid income-boosting marketing strategies?

If not, then the Summit could offer the greatest training known to man and it wouldn’t matter. If you are ready, then it would appear we’re both in the right place at the right time.

P.S. FYI, if you visit the link and our talking spokesperson starts getting a little irritating, just mouse over her and you’ll have options to shut her down/off/up.

Got any questions or concerns about the summit?

If you’ve signed up, want to share your circumstances and motivation for doing so? What do hope to get from it?

If it’s not for you, know anyone who should know about it? If so, can you forward on the information to them?

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Do You Ask Permission to Post Samples on Your Site? (I Don’t…)

So, I get this email from a FLCW the other day: “I’m embarrassed to say, I have several work samples posted on my website that I didn’t get permission from the clients to use. I realize this is not good business. Do you get permission from every client, even if the piece was posted/published in the public realm?”

My reply? No. Call me crazy, but in my estimation AND experience, this is a non-issue. If I do a B2B or B2C project (virtually all my work) for a company – by definition, one created for public dissemination – I can display it in my online portfolio.

Only once in 15 years – many years ago – did I ever ask permission to use a piece. I was told I couldn’t and given no good reason for denying my request (the pieces were part of a customer newsletter!). So being, I suppose, a bit anti-establishment, what I took away from that unsatisfying encounter was NOT that I needed to ask each time, but rather that I’d never ask again. And knock on wood, in 15 years, I’ve never had a problem.

Sure, if it’s internal (i.e., proprietary and potentially sensitive, though not all internal communication is proprietary), you shouldn’t post those unless you “sanitize” the sample of all sensitive/identifying language, but you’ll know what those situations are.

As I found out, if you ask permission, there’ll be those clients whose anal legal departments have to justify their existences by making grand proclamations about what you can and cannot do with something you created for them. And for no good or logical reason other than they can. Why bother, when chances are literally nil that they’re ever going to know or care that you’ve posted them?

And what’s the worst-case scenario? They tell you to take it down. Think they’ll slap you with a multi-million-dollar lawsuit for posting a sample thousands of people saw? Not a chance. If they decide to be a—-oles about it, they’ll start with a simple “take it down” request. And you take it down. End of story.

She wrote back that she was about to met with an IP (intellectual property) attorney and would ask about it. Straining to not be a smartass, I wrote: “What do you think an IP attorney is going to tell you? Their very professional existence is predicated on coming up with every conceivable thing that could possibly EVER go wrong in a million years. That’s what they’re paid to do. Which, in our case, has virtually no relation to reality.”

She reports back later: “As you suspected, technically we are supposed to get permission from our clients to use their copyrighted material on our websites. It gets stickier if private citizens’ names are used (e.g., in testimonials) as that gets into publicity law which is akin to privacy law.

Same thing for employees featured in the pieces; they would require separate permissions in addition to the company permission. She recommends a form or a letter asking permission to host the pieces on my website to promote my own portfolio.”

There you have it. Sigh. I suppose this is where I’m supposed to say, “Well, defer to legal counsel.” But you know? I’m just not worried about it. At all. If there was ever a more textbook case of the old saying, “Easier to ask forgiveness than permission” this would be it. So, let me have it. Here’s your chance to tell me I’m full of it.

Do you ask permission before posting samples on your web site?

If you don’t, have you ever had a serious issue arise (aside from “take it down” requests)?

What’s your policy on the issue?

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So, What Commercial Writing Projects Are You Working on These Days?

In my case, too many, if my long absence from the blog is any indication…. 😉 But that’s a good thing (the “being-busy”? thing, not the “not-blogging”? thing) . And I’ve taken my own advice (from the 7/22/08 post below) and started asking for more money, and no one’s balking. I’m telling you, when it comes to raising your rates – you’re the hardest “sell,”? not the client.

Anyway, I got a note from a new reader of TWFW recently, asking, “Curious. Are you mostly doing web copy in this day and age, or are you pretty much in the same industry as you started?” I guess the thinking was that the web has taken over the world and that, as such, that’s all we’d be doing. He IS new to the business. Obviously, there’s plenty of the traditional marketing communications pieces still being done out there.

But, it got me thinking about what people are working on these days. I figure, by sharing what’s on our plates these days, and how we landed it, it can showcase the wide variety of projects that make up the commercial writing sphere, while also giving us ideas about some new directions to go in, suggest to clients, hunt down, etc. And give any newbie lurkers? some confidence that this gig truly IS for real (in case they’re wondering…)

Me? I’m working on a brochure for an online high school catering to home-schoolers. It’ll be used at trade shows or in other “leave-behind”? scenarios. That’ll be followed by a catalog for the school. A graphic designer found me somehow, asked if I knew a writer in his area (an hour away), nothing panned out, he steered his client to my site, she loved it, called me up, and we were in business.

I’m also working on a case study for a building materials company (my sixth project for them), originally landed through a speechwriter friend of mine (whom I thank with free lunches every few months for the many thousands it’s put in my pocket).

Also working on some copy for a menu insert for a well-known restaurant chain – pretty high-level demographics, psychographics, etc. Amazing how much agonizing goes into what people are thinking when they read a menu (personally, I think they could care less, as long as their meal is good, but hey, they want to pay me well to agonize, I’ll agonize).

Plus, some book titling and back-cover copywriting for three self-publishing authors through my coaching program. Fun stuff.

So, what are you working on these days?

How did you land it?

Noticing any uptick or downturn in certain kinds of projects?

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