Comments on: How Important Has Being “Forgettable” Been to Your Success? http://www.wellfedwriter.com/blog/how-important-has-being-%e2%80%9cforgettable%e2%80%9d-been-to-your-success Income-boosting resources for commercial writers Wed, 10 Mar 2010 14:44:31 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: peter http://www.wellfedwriter.com/blog/how-important-has-being-%e2%80%9cforgettable%e2%80%9d-been-to-your-success/comment-page-1#comment-542 peter Thu, 14 Aug 2008 16:46:11 +0000 http://www.wellfedwriter.com/blog/?p=21#comment-542 Thanks Tom, And there are a lot of ways to screw it up and many writers try them all! ;) PB Thanks Tom,

And there are a lot of ways to screw it up and many writers try them all! ;)

PB

]]> By: tom barnett http://www.wellfedwriter.com/blog/how-important-has-being-%e2%80%9cforgettable%e2%80%9d-been-to-your-success/comment-page-1#comment-541 tom barnett Thu, 14 Aug 2008 16:13:59 +0000 http://www.wellfedwriter.com/blog/?p=21#comment-541 Peter, This is a great topic. The current CEO of the hospital I work for (day job) was recruited from a High-End hotel. He is remaking our work and interactions with customers based upon his model of a "customer experience." Sounds very similar to your points. This mindset carries from a 1 person consulting gig to 1,700 person hospital team. Leaving the customer with a favorable and "memorable" experience is a MUST! Peter,

This is a great topic. The current CEO of the hospital I work for (day job) was recruited from a High-End hotel. He is remaking our work and interactions with customers based upon his model of a “customer experience.” Sounds very similar to your points. This mindset carries from a 1 person consulting gig to 1,700 person hospital team.

Leaving the customer with a favorable and “memorable” experience is a MUST!

]]> By: Star http://www.wellfedwriter.com/blog/how-important-has-being-%e2%80%9cforgettable%e2%80%9d-been-to-your-success/comment-page-1#comment-471 Star Wed, 09 Jul 2008 22:24:19 +0000 http://www.wellfedwriter.com/blog/?p=21#comment-471 Feeling snarky today... http://www.zefrank.com/punc/ Yes, bad attitude--you don't have to put it on your site... Feeling snarky today…

http://www.zefrank.com/punc/

Yes, bad attitude–you don’t have to put it on your site…

]]> By: Kimberly http://www.wellfedwriter.com/blog/how-important-has-being-%e2%80%9cforgettable%e2%80%9d-been-to-your-success/comment-page-1#comment-467 Kimberly Sat, 05 Jul 2008 13:41:54 +0000 http://www.wellfedwriter.com/blog/?p=21#comment-467 I'm in agreement with those who say it depends on the client. Of course a large cororation that isn't so concerned about money prefers you become "invisible" and just get it all done by the negotiated deadline. But if you happen to have a small or medium business as a client they may require a bit more communication in terms of progress reports - some may call it "hand-holding." Personally I prefer to become invisibile and just do what I do, but I make adjustments according to my client's needs. I’m in agreement with those who say it depends on the client. Of course a large cororation that isn’t so concerned about money prefers you become “invisible” and just get it all done by the negotiated deadline. But if you happen to have a small or medium business as a client they may require a bit more communication in terms of progress reports – some may call it “hand-holding.”

Personally I prefer to become invisibile and just do what I do, but I make adjustments according to my client’s needs.

]]> By: Teresa Hall http://www.wellfedwriter.com/blog/how-important-has-being-%e2%80%9cforgettable%e2%80%9d-been-to-your-success/comment-page-1#comment-458 Teresa Hall Wed, 02 Jul 2008 23:49:53 +0000 http://www.wellfedwriter.com/blog/?p=21#comment-458 I must say that one thing I really enjoy is working for ongoing clients. In the beginning, there may be several conversations to understand the details of the project and the tone of the client, but as time goes on, I find we need very little communication to get the job done. Of course, the project details are critical, but I find that understanding the client's tone and personality a bit allows me to be unforgettably forgettable! Thanks, Pete, for another thought provoking post! I must say that one thing I really enjoy is working for ongoing clients. In the beginning, there may be several conversations to understand the details of the project and the tone of the client, but as time goes on, I find we need very little communication to get the job done. Of course, the project details are critical, but I find that understanding the client’s tone and personality a bit allows me to be unforgettably forgettable!

Thanks, Pete, for another thought provoking post!

]]> By: Star http://www.wellfedwriter.com/blog/how-important-has-being-%e2%80%9cforgettable%e2%80%9d-been-to-your-success/comment-page-1#comment-456 Star Wed, 02 Jul 2008 15:36:36 +0000 http://www.wellfedwriter.com/blog/?p=21#comment-456 Some clients need reassurance and progress reports and others have a fit if you ask them a question and say, "This is why I hired you. I should not have to do your job." It varies... Some clients need reassurance and progress reports and others have a fit if you ask them a question and say, “This is why I hired you. I should not have to do your job.” It varies…

]]> By: Alan Kravitz http://www.wellfedwriter.com/blog/how-important-has-being-%e2%80%9cforgettable%e2%80%9d-been-to-your-success/comment-page-1#comment-455 Alan Kravitz Wed, 02 Jul 2008 14:59:55 +0000 http://www.wellfedwriter.com/blog/?p=21#comment-455 Nita, With your situation, I would say someone there DEFINITELY should have called you. In any case, I hope you bill them for your time that day. I definitely would. Nita,

With your situation, I would say someone there DEFINITELY should have called you. In
any case, I hope you bill them for your time that day. I definitely would.

]]> By: peter http://www.wellfedwriter.com/blog/how-important-has-being-%e2%80%9cforgettable%e2%80%9d-been-to-your-success/comment-page-1#comment-454 peter Wed, 02 Jul 2008 14:53:36 +0000 http://www.wellfedwriter.com/blog/?p=21#comment-454 Nita, It's never a bad idea to confirm, especially if you set the meeting 3+ days earlier. But in this case, the burden to notify you of a canceled meeting was definitely on them. That's just unprofessional, and in my world, communicates, "Our schedule and lives are more important than yours." Sure, it may have fallen through the cracks, but that's no excuse. If your contact was sick, presumably yours wasn't the only prior engagement that was canceled. Did his office not call all other appointments, as well? PB Nita,

It’s never a bad idea to confirm, especially if you set the meeting 3+ days earlier. But in this case, the burden to notify you of a canceled meeting was definitely on them. That’s just unprofessional, and in my world, communicates, “Our schedule and lives are more important than yours.” Sure, it may have fallen through the cracks, but that’s no excuse. If your contact was sick, presumably yours wasn’t the only prior engagement that was canceled. Did his office not call all other appointments, as well?

PB

]]> By: Nita http://www.wellfedwriter.com/blog/how-important-has-being-%e2%80%9cforgettable%e2%80%9d-been-to-your-success/comment-page-1#comment-452 Nita Wed, 02 Jul 2008 06:46:03 +0000 http://www.wellfedwriter.com/blog/?p=21#comment-452 I definitely prefer to keep communication with a client only confined to work-related phone calls or emails. Once, a meeting was scheduled for 3 pm. When I reached the client's office, I found out that the meeting could not be held because the client was sick. Was it necessary for me to confirm? Or, is it for them to call and say that it is off? I'd really like to know this. I was told that the whole world confirms. Was it necessary for me to call and say that I was coming, etc.? I definitely prefer to keep communication with a client only confined to work-related phone calls or emails. Once, a meeting was scheduled for 3 pm. When I reached the client’s office, I found out that the meeting could not be held because the client was sick. Was it necessary for me to confirm? Or, is it for them to call and say that it is off? I’d really like to know this. I was told that the whole world confirms. Was it necessary for me to call and say that I was coming, etc.?

]]> By: Pamela Beers http://www.wellfedwriter.com/blog/how-important-has-being-%e2%80%9cforgettable%e2%80%9d-been-to-your-success/comment-page-1#comment-451 Pamela Beers Tue, 01 Jul 2008 19:23:50 +0000 http://www.wellfedwriter.com/blog/?p=21#comment-451 It all depends on the client. Most of my clients like the fact that they can run their day to day business without worrying about whether or not a writing/marketing/design project will be done well and submitted on time. Then there are a few clients who like to be involved with project updates. It gives them a sense of security. The ones who need updates are usually the ones who have been "burned" by writers and designers in the past who haven't met deadlines and who turn in poor quality work. So, I guess you could say being "forgettable" makes you "unforgettable". Hm-m-m, I believe there is a song by that name by Nat King Cole. Is it time to start singing?! Take care and have a great 4th of July!!! It all depends on the client. Most of my clients like the fact that they can run their day to day business without worrying about whether or not a writing/marketing/design project will be done well and submitted on time.

Then there are a few clients who like to be involved with project updates. It gives them a sense of security. The ones who need updates are usually the ones who have been “burned” by writers and designers in the past who haven’t met deadlines and who turn in poor quality work.

So, I guess you could say being “forgettable” makes you “unforgettable”. Hm-m-m, I believe there is a song by that name by Nat King Cole. Is it time to start singing?!

Take care and have a great 4th of July!!!

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