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	<title>The Well-Fed Writer Blog &#187; Writing Like a Well Fed Writer</title>
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	<description>Income-boosting resources for commercial writers</description>
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		<title>One Big Reason Why Commercial Writing Pays Better and Resists “Off-Shoring” (and Why this Other Kind of Writing Doesn’t…)</title>
		<link>http://www.wellfedwriter.com/blog/one-big-reason-why-commercial-writing-pays-better-and-resists-%e2%80%9coff-shoring%e2%80%9d-and-why-this-other-kind-of-writing-doesn%e2%80%99t%e2%80%a6</link>
		<comments>http://www.wellfedwriter.com/blog/one-big-reason-why-commercial-writing-pays-better-and-resists-%e2%80%9coff-shoring%e2%80%9d-and-why-this-other-kind-of-writing-doesn%e2%80%99t%e2%80%a6#comments</comments>
		<pubDate>Tue, 08 Nov 2011 15:57:57 +0000</pubDate>
		<dc:creator>Peter Bowerman</dc:creator>
				<category><![CDATA[Writing Like a Well Fed Writer]]></category>
		<category><![CDATA[algorithmic tasks]]></category>
		<category><![CDATA[Apache]]></category>
		<category><![CDATA[brand awareness]]></category>
		<category><![CDATA[brochures]]></category>
		<category><![CDATA[case studies.]]></category>
		<category><![CDATA[commercial writing]]></category>
		<category><![CDATA[commoditized writing]]></category>
		<category><![CDATA[content mills]]></category>
		<category><![CDATA[Daniel Pink]]></category>
		<category><![CDATA[Demand Studios]]></category>
		<category><![CDATA[direct mail]]></category>
		<category><![CDATA[direct response]]></category>
		<category><![CDATA[eHow]]></category>
		<category><![CDATA[Firefox]]></category>
		<category><![CDATA[heuristic tasks]]></category>
		<category><![CDATA[image-building]]></category>
		<category><![CDATA[intrinsic motivation]]></category>
		<category><![CDATA[iwriter.com]]></category>
		<category><![CDATA[landing page copy]]></category>
		<category><![CDATA[Linux]]></category>
		<category><![CDATA[offshoring]]></category>
		<category><![CDATA[open-source]]></category>
		<category><![CDATA[piecework]]></category>
		<category><![CDATA[sale promotions]]></category>
		<category><![CDATA[sales sheets]]></category>
		<category><![CDATA[Suite101]]></category>
		<category><![CDATA[white papers]]></category>
		<category><![CDATA[Wikipedia]]></category>

		<guid isPermaLink="false">http://www.wellfedwriter.com/blog/?p=530</guid>
		<description><![CDATA[Okay, possibly just a “mental gymnastics” piece, but you be the judge…;)  
Read an interesting book recently: Drive – The Surprising Truth About What Motivates Us, by Daniel Pink (author of Free Agent Nation and A Whole New Mind). While some of the stuff was a bit obvious (e.g.; money/prestige/titles doesn’t motivate everyone…no kidding), [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>Okay, possibly just a “mental gymnastics” piece, but you be the judge…;)  </p>
<p>Read an interesting book recently: <em><a href="http://www.amazon.com/Drive-Surprising-Truth-About-Motivates/dp/1594484805/ref=sr_1_1?ie=UTF8&#038;qid=1315519699&#038;sr=8-1">Drive – The Surprising Truth About What Motivates Us</a></em>, by Daniel Pink (author of <em>Free Agent Nation</em> and <em>A Whole New Mind</em>). While some of the stuff was a bit obvious (e.g.; money/prestige/titles doesn’t motivate everyone…no kidding), Pink does have a way of spawning mini-epiphanies. </p>
<p>Not to mention that a few things he shared had me exclaim (in the immortal words of Johnny Carson), “I did NOT know that!” Allow me a quick digression…</p>
<p>Most of us are aware that <em>Wikipedia</em> is an “open-source” undertaking, meaning it’s built, updated and revised solely by volunteers – just regular folks like you and me, when the mood strikes us, and, needless to say, for no pay. </p>
<p>But did you know that the browser <em>Firefox</em> (150 million users); the server software platform <em>Linux</em> (running 25% of all corporate servers); and the web-server program <em>Apache</em> (used by 52% of all corporate web servers), are all open-source as well? All volunteer efforts, with no money changing hands? Who knew? (everyone but me, perhaps?)</p>
<p>Pink shared this to illustrate that “intrinsic motivation” – doing something just for the challenge, creative expression, and reward of solving problems – can be a powerful driver for humans, and far more effective, after a certain point, than money, prestige or awards.</p>
<p>Enough “gee-whiz” facts… </p>
<p>One point he made had something click in place for me, and had me realize something about this commercial writing field of ours, as well as other arenas of so-called “writing” (that may not really be writing at all). He notes that jobs/tasks fall into two categories: <em>algorithmic</em> and <em>heuristic</em>, explaining: </p>
<p><em>An algorithmic task is one in which you follow a set of established instructions down a single pathway to one conclusion. That is, there’s an algorithm for solving it. A heuristic task is the opposite. Precisely because no algorithm exists for it, you have to experiment with possibilities and devise a novel solution. Working as a grocery checkout clerk is mostly algorithmic. You pretty much do the same thing over and over in a certain way. Creating an ad campaign is mostly heuristic. You have to come up with something new.</em> </p>
<p>Think about jobs/tasks that get “offshored” reasonably successfully: computer programming, software development, database management, accounting, other technical processes, etc. All algorithmic tasks that follow a set path. Heuristic tasks – with no fixed set of instructions or set processes – are far harder to outsource to offshore practitioners. And writing is one of those things. </p>
<p><em>Most</em> writing. Certainly the kind of writing we do – projects that entail original and critical thinking, not to mention facility with English as a native tongue – isn’t leaving our shores anytime soon for some sweatshop garret in Bangalore, Karachi or Manila. </p>
<p>But, there is one arena of writing that has been offshored, though, to a large extent, without ever actually leaving our shores. Of course, I’m talking about writing for content mills (e.g.; Demand Studios, eHow, Suite101, etc.): 500-700-word keyword-rich articles cranked out by legions of “writers” for rates hovering around $5-$10 a pop (or less; keep reading…). </p>
<p>Why does it pay so poorly? Because there are countless people with the same minimal skills necessary to produce such pieces (making it “commoditized” writing). And why is that? Because writing these pieces entails an easy-to-follow formula, making it one of the few <em>algorithmic</em> writing tasks out there. </p>
<p>Why is it formulaic? Because the quality of the writing doesn’t matter. The articles are just a framework to hold keywords, which are there to engage the search engines and drive traffic to the site, where, in turn, the goal is to have visitors click other links on the page. So, when the writing doesn’t matter, it can indeed get offshored for peanuts. </p>
<p>Exhibit A: I just got an email from a frustrated writer who’d gotten an email promo from <a href="http://www.iwriter.com">this outfit</a>. Their home page trumpets: <em>“Get articles written for as low as $2.00 an article.”</em> Can you say <em>algorithmic</em>? I rest my case. </p>
<p>Heck, given that, let’s not even call it writing. How about word-arranging? Definitely a more accurate description. Or as my frustrated writer friend enlightened me, the term to describe the process is actually called “spinning,” and in many cases, is actually done by computer (and scarily well in some cases). So, yes, there is definitely skill involved. As she put it, “You try writing a 400-word article with the phrase ‘mesothelioma diagnosis’ at a density of 6.25%.” I get it, and… </p>
<p>Given that its practitioners approach their task in terms of “How many pieces can I crank out in a day?” if that isn’t a <em>piecework</em> mentality – part and parcel of many algorithmic tasks – I’m not sure what would be.  </p>
<p>No doubt, having what they do be called “word-arranging” will make me pretty unpopular with those folks working in the content mill realm, and truly believing that what they’re doing is, in fact, writing. Well, tough. If you think you’re a true writer, then quit screwing around in that algorithmic writing sub-basement and move up to more heuristic writing tasks – where your creative fulfillment and earnings can only rise, if for no other reason than you’ve got less competition for what you’re able to do.</p>
<p>After all, how could you offshore what we do? Certainly with projects where the goal is a specific, measurable response, and hence, must be crafted <em>just so</em> (e.g.; direct mail, landing-page copy, direct response, sale promotions, etc.), offshoring won’t work. When the bottom line is on the line, you can’t afford to do it on the cheap.  </p>
<p>But even projects with softer metrics (e.g.; case studies, white papers, sales sheets, brochures, etc). where the goal is educating, brand awareness, image-building, impressions, etc., I’m still not seeing how offshoring would work. Yes, budget constraints could have a company seek out lower-priced resources, but the stronger and more focused your skills, the less likely they’ll be able to get what they need from cheaper writers (i.e., they may be able to write, but often run screaming from even the whiff of “marketing.” All the better for us…). </p>
<p>Of course, my foundational assumption is that, for most of the good clients we work with, or want to work with, the writing itself matters very much. If we get to a point where it doesn’t, all bets are off. Though, if that happens, I suspect that’ll be the least of our problems. </p>
<p>So, the more heuristic the writing task (i.e., the more creativity and original thinking involved), the less likely that task can be offshored (to a foreign or domestic shore…), the more in demand competent practitioners will be, and the higher rates they’ll command. Not saying it&#8217;s easy (it&#8217;s not), but if the alternative is slaving away for peanuts, then I say, taking the time to hone your skills in order to set yourself apart is worth the investment. </p>
<p><strong>Was this just a useless mental exercise or am I on to something here? <img src='http://www.wellfedwriter.com/blog/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> </p>
<p>Have you thought about writing in these terms (algorithmic vs. heuristic) before?</p>
<p>Have you successfully transitioned from a more algorithmic writing career to a more heuristic one, and if so, can you share a bit of your story? </p>
<p>Any epiphanies of your own from this discussion? </strong></p>
<p>Want to be a guest blogger on TWFW Blog? I welcome your contribution to the Well-Fed writing community! Check out the guidelines <a href="http://www.wellfedwriter.com/guestblogger.shtml">here</a>.</p>
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		<title>What&#8217;re Your Grammatical Pet Peeves (OR “Gee-Whiz” Facts…)?</title>
		<link>http://www.wellfedwriter.com/blog/whatre-your-grammatical-pet-peeves-or-%e2%80%9cgee-whiz%e2%80%9d-facts%e2%80%a6</link>
		<comments>http://www.wellfedwriter.com/blog/whatre-your-grammatical-pet-peeves-or-%e2%80%9cgee-whiz%e2%80%9d-facts%e2%80%a6#comments</comments>
		<pubDate>Fri, 09 Sep 2011 10:36:46 +0000</pubDate>
		<dc:creator>Peter Bowerman</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Writing Like a Well Fed Writer]]></category>
		<category><![CDATA[commercial writing]]></category>
		<category><![CDATA[English purist]]></category>
		<category><![CDATA[grammatical pet peeve]]></category>

		<guid isPermaLink="false">http://www.wellfedwriter.com/blog/?p=516</guid>
		<description><![CDATA[Okay, time for a little levity. No sticky situations, anxious anecdotes or dicey dilemmas from the commercial writing world. Just some good old-fashioned griping – about grammar. Got the idea for this post a few weeks back when I managed to run afoul of a friend’s pet peeve by writing, “I’ll try and do _____.” [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>Okay, time for a little levity. No sticky situations, anxious anecdotes or dicey dilemmas from the commercial writing world. Just some good old-fashioned griping – about grammar. Got the idea for this post a few weeks back when I managed to run afoul of a friend’s pet peeve by writing, <em>“I’ll try and do _____.”</em> Ouch. </p>
<p>Well. He wrote back, deservedly taking me to task, explaining in exquisite detail:</p>
<p><em>“I must say &#8212; with all due respect &#8212; I HATE when writers and others say ‘try and’ (as you’ve done here) rather than the more accurate and appropriate, ‘try to.’ ‘Try and’ suggests TWO different acts: trying something, and then something else (e.g., ‘Try and be a better person.’ So you’re saying, ‘try’ (whatever) AND ‘be a better person,’ too. Whereas ‘try to be a better person’ says <em>precisely</em> what you’re meaning: try to be better.”</em> </p>
<p>Just getting warmed up, he continued, <em>“Almost as bad as when 99.9% of people say ‘could’ care less, when they really mean, and should be saying ‘couldn’t’ care less.”</em></p>
<p>Voila! Blog fodder. My pet peeves? Beyond the ubiquitous “you’re/your,” “it’s/its” and “compliment/complement”? Well, I’ll let you guys tell yours, and perhaps delve a little deeper while we’re at, and maybe we’ll teach each other something new in the process.</p>
<p>I’ll leave you with this…</p>
<p>Knock-knock.</p>
<p>Who’s there?</p>
<p>To. </p>
<p>To who?</p>
<p>To <em>whom</em>.</p>
<p><strong>What’s one of your grammatical pet peeves (one at a time, please, so we can encourage more contributions from more of you…)? </p>
<p>If you’re an English purist, what are your “grammatical grudges”: those things that have been accepted into the vernacular, but IYHO, should never have been?</p>
<p>What are some obscure/esoteric points of grammar that so many people get consistently wrong, but you know better? <img src='http://www.wellfedwriter.com/blog/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> </p>
<p>Any fascinating grammatical/linguistic trivia you care to share (word origins, evolution of expressions, etc.)? </strong></p>
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		<title>Be a Good Storyteller, Be a Better Copywriter</title>
		<link>http://www.wellfedwriter.com/blog/be-a-good-storyteller-be-a-better-copywriter</link>
		<comments>http://www.wellfedwriter.com/blog/be-a-good-storyteller-be-a-better-copywriter#comments</comments>
		<pubDate>Tue, 13 Apr 2010 14:12:12 +0000</pubDate>
		<dc:creator>Peter Bowerman</dc:creator>
				<category><![CDATA[Writing Like a Well Fed Writer]]></category>
		<category><![CDATA[benefits]]></category>
		<category><![CDATA[case study]]></category>
		<category><![CDATA[commercial writers]]></category>
		<category><![CDATA[commercial writing projects]]></category>
		<category><![CDATA[copywriter]]></category>
		<category><![CDATA[copywriting business]]></category>
		<category><![CDATA[features]]></category>
		<category><![CDATA[high-level presentations]]></category>
		<category><![CDATA[marketing brochures]]></category>
		<category><![CDATA[marketing copy]]></category>
		<category><![CDATA[newsletters]]></category>
		<category><![CDATA[sales sheets]]></category>
		<category><![CDATA[story line]]></category>
		<category><![CDATA[storytelling]]></category>
		<category><![CDATA[UPS]]></category>
		<category><![CDATA[white papers]]></category>

		<guid isPermaLink="false">http://www.wellfedwriter.com/blog/?p=241</guid>
		<description><![CDATA[I was sitting with a client the other day in a marathon on-site session. We were putting together a high-level presentation for a major executive pitch coming up in a few days. They’d brought me in because the presentation, in its current form – for the most part cut-‘n-pasted from an earlier version – just [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>I was sitting with a client the other day in a marathon on-site session. We were putting together a high-level presentation for a major executive pitch coming up in a few days. They’d brought me in because the presentation, in its current form – for the most part cut-‘n-pasted from an earlier version – just felt choppy and disjointed. </p>
<p>His goal was to build the case for his company to this audience, and knew from experience that I’m good at doing that kind of thing. It was a lot of data, information about the company and how they do what they do, but as he reminded, “It’s still a story. You have to tell a good story…”</p>
<p>How true. <em>You have to tell a good story.</em> As kids, it was our mantra to our parents, “Tell me a story!” But no matter how old we get, we never tire of hearing stories. And that’s never truer than with the audiences for the commercial writing projects we create for our clients. It’s something magazine and newspaper journalists have been doing forever (so if you hail from those arenas, put those chops to work here…).  </p>
<p>Proposals and presentations – like the one described above – if they’re going to hit home, MUST tell a good story, must lay out a rational step-by-step case for what’s being “sold.” That doesn’t mean boring and linear – hardly. The good ones are exceptionally creative and will jump around, while always knowing exactly where they’re going and the most effective path to get there. </p>
<p>Marketing brochures – from simple tri-folds to lofty corporate image pieces – can tell the story of a company’s history and evolution, complete with testimonials from satisfied buyers. They can give a prospective customer a compelling narrative, which, when done well, can more expeditiously move that prospect along the sales cycle. </p>
<p>Every description of a product or service within a brochure, sales sheet or newsletter can be enhanced by creating a one-paragraph mini-story that showcases the experience of someone (even if fictitious) actually using the product. And in the process, demonstrating its features and benefits. An example… </p>
<p>In a newsletter for UPS I worked on years back, instead of just describing the features of one of their services, I told the story below. And I put it together simply by asking my client who might use the service and for what reason:</p>
<p><em>It’s late morning. One of your best customers calls &#8211; frantic. A key machine on his 24-hour production line just threw a part.  With no spares on-site, he’s dead in the water. Overnight me a replacement, he says.  I can do even better than that, you reply.  Thanks to UPS “next-flight-out” Sonic Air service, the part’s on its way within an hour, and by mid-afternoon, it’s been installed. Production is restored at 4:00 P.M., not 10:00 A.M. tomorrow, saving hundreds of thousands of dollars. Think he’ll remember you the next time the competition comes to call?</em></p>
<p>Using characters and a dramatic story line (where possible, and as dramatic as such a subject can be, of course…) makes far more interesting and credible writing than straight marketing copy. Stories draw in readers, and make it more likely a piece will actually get read (i.e., <strong>The Goal</strong>, in case you forgot…). </p>
<p>Course, the above (and other story-telling strategies) could be used in web content, white papers (a story as well – one that leads a reader along a very specifically-plotted path), trade articles, direct mail (especially the long-letter type…) – even ads. And what about a case study? It’s the quintessential <em>story</em>. </p>
<p>Before starting ANY project, always ask yourself, <em>“How could I make this more interesting to read?”</em> Be a storyteller and you’ll be a better copywriter. AND people will notice, and that can only be a good thing.  </p>
<p><strong>How have you used storytelling in your commercial writing practice?</p>
<p>What specific story-telling techniques have you used effectively in your writing?</p>
<p>Can you give some examples of how being a storyteller improved the effectiveness of a piece? </p>
<p>What kind of feedback have you gotten from clients when you’ve suggested or implemented storytelling in your marketing copy? </strong></p>
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		<title>Writing This Bad Highlights a Whole Other Writing World</title>
		<link>http://www.wellfedwriter.com/blog/writing-this-bad-highlights-a-whole-other-writing-world</link>
		<comments>http://www.wellfedwriter.com/blog/writing-this-bad-highlights-a-whole-other-writing-world#comments</comments>
		<pubDate>Wed, 03 Mar 2010 23:57:26 +0000</pubDate>
		<dc:creator>Peter Bowerman</dc:creator>
				<category><![CDATA[Writing Like a Well Fed Writer]]></category>
		<category><![CDATA[$5 an article]]></category>
		<category><![CDATA[blog networks]]></category>
		<category><![CDATA[commercial writing]]></category>
		<category><![CDATA[content mills]]></category>
		<category><![CDATA[incoherent writing]]></category>
		<category><![CDATA[professional copywriter]]></category>
		<category><![CDATA[writer]]></category>
		<category><![CDATA[writing]]></category>

		<guid isPermaLink="false">http://www.wellfedwriter.com/blog/?p=229</guid>
		<description><![CDATA[Let’s dispense with weighty commercial writing matters for a moment and have a little comic relief. A few weeks back, an accomplished writer friend of mine sent me a link to an article, along with this note: “Holy crap, this is what passes for writing these days?!” 
Here’s the link.
I read it, my jaw slowly [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>Let’s dispense with weighty commercial writing matters for a moment and have a little comic relief. A few weeks back, an accomplished writer friend of mine sent me a link to an article, along with this note: “Holy crap, this is what passes for writing these days?!” </p>
<p>Here’s the <a href="http://www.ozcarguide.com/home-living/gardening/1130-how-to-design-your-garden">link</a>.</p>
<p>I read it, my jaw slowly dropping, then dashed off a note to the webmaster. I won’t bore with my entire note, but here are a few snarky highlights: </p>
<p><em>As a professional copywriter for 16 years, I was appalled that a web site that appears to be a legitimate purveyor of information would actually post such breathtakingly bad, awkward and incoherent writing. Simply put, it makes your site look like a low-rent operation. Why you’d spend what was clearly a pretty penny to create a logo, brand, and attractive-looking site only to fill it with such crap is beyond me. Talk about sabotaging an investment. I’d wager good money you’re paying bad money (what? like $5 an article, perhaps?) for such content. Though, that said, if you’re paying any more than that, you’re getting ripped off. </em></p>
<p>I actually got a note back from the webmaster, who wrote: </p>
<p><em>Wow that was some email. But it does come as a reality check to us and I assure you we will try and put out better information in the future. Thanks for the honesty, really. I will review every article before it goes live from now on.</em> </p>
<p>Well, guess what? He actually did revisit it. In fact, the link I sent you is the copy AFTER it was “revisited.” I know, it’s hard to get your arms around the idea that it was actually worse before, but trust me, it was. Here’s an excerpt, untouched. You ready? You sure? Okay, I warned you…       </p>
<p><em>If you want to have a coffee table in your garden or you want to sit there at night then have a rightly sized corner specially designed with a small table and chairs or if you want to have a swing in your garden then have some creeping vines grow on the swing to make it look as if the swing grew there too.   </em></p>
<p>Words fail (in more ways than one…).  </p>
<p>My friend tells me sites like these are known as “blog networks” (not “content mills,” that’s something else, though these no doubt pay just as badly) and are largely – you ready for this? – <em>self-edited</em>. And as she put it, “As long as they’re getting the clicks, they’re happy. It’s all about page views in a networked blog.” I don’t even want to get to a point where I actually understand that particular kind of thinking. </p>
<p>One thing quickly becomes clear: what these people do and what we do may both involve quote-unquote writing, but it’s there the similarity ends. Sort of how <em>racing</em> could refer to both what kids do with Tonka Toys and, oh, say, <em>Formula One</em>? </p>
<p>I know, it’s not very nice of me to make fun of bad writers just trying to make a no-doubt bad living in an arena in which they’re a bad fit (or maybe not…). But, just remember this the next time you hear someone saying how hard it is to make a living as a writer with rates so pathetic for writers. No, not all writers making $5 an article are this bad, but when this is how low the bar is in so many places, a decent writer is truly throwing pearls before swine. But hey, they’ve got options. If they don’t choose to exercise them, not my problem.</p>
<p><strong>Ever had any contact with this world in your travels? (Or is this about as foreign to you as Pluto?)</p>
<p>Have you come across some equally bad examples?</p>
<p>What might you tell someone who whines about not being able to make a living writing?</p>
<p>What might you have told the webmaster if you were writing a note?</strong></p>
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		<title>Good Copywriters Don’t Let Clients Insult Their Customers&#8217; Intelligence…</title>
		<link>http://www.wellfedwriter.com/blog/good-copywriters-don%e2%80%99t-let-clients-insult-their-customers-intelligence%e2%80%a6</link>
		<comments>http://www.wellfedwriter.com/blog/good-copywriters-don%e2%80%99t-let-clients-insult-their-customers-intelligence%e2%80%a6#comments</comments>
		<pubDate>Sat, 03 Oct 2009 20:39:35 +0000</pubDate>
		<dc:creator>Peter Bowerman</dc:creator>
				<category><![CDATA[Writing Like a Well Fed Writer]]></category>
		<category><![CDATA[Companies Behaving Badly]]></category>
		<category><![CDATA[copywriting]]></category>
		<category><![CDATA[death of customer service]]></category>
		<category><![CDATA[honest communication]]></category>
		<category><![CDATA[insult intellgence]]></category>
		<category><![CDATA[rising manpower costs]]></category>
		<category><![CDATA[toll-free support]]></category>

		<guid isPermaLink="false">http://www.wellfedwriter.com/blog/?p=109</guid>
		<description><![CDATA[So, I use this web-based service to manage book sales, ebook downloads and other jobs on the publishing side of my business (I’m being vague here so as to not name names, though, given the circumstances, I’m not exactly sure why…). 
In any case, I pay this company $1000 a year for this service. Not [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>So, I use this web-based service to manage book sales, ebook downloads and other jobs on the publishing side of my business (I’m being vague here so as to not name names, though, given the circumstances, I’m not exactly sure why…). </p>
<p>In any case, I pay this company $1000 a year for this service. Not an insubstantial sum of money. And for ponying up a grand, annually, I feel entitled to pick up the phone when I have the occasional technical question, call their toll-free support line and get an answer. Seems pretty fair.  </p>
<p>So, I call in the other day with a question, and I’m informed that, as of that day, 10/1, the only way I can get no-charge technical support by phone from now on is if I ante up another 379 bucks a year. Almost 40% of the price of the package I have (their most expensive one).</p>
<p>I give the guy an earful. Which I suspect is about the 50th time that day (being changeover day and all…) he’s been yelled at. He invokes a ridiculous apple-to-oranges analogy of how Microsoft charges for support, until I point out that most people have MS software bundled with their computer when they buy it, so Microsoft isn’t making a ton of money off that sale, making it a bit more logical that they’d charge for support. </p>
<p>He magnanimously allows me to ask my question that day, letting me know that the next time I call I’ll have to pay up. All in all, pretty outrageous, and we could rail on and on about the death of customer service, Companies Behaving Badly, etc. But, the main point of this post is what happened next.        </p>
<p>A short time later, I get an email from the company (which they’d apparently sent before 10/1 but I’d missed it) outlining the new service. </p>
<p>Now. Not like I’m right or anything, but my gut tells me that when you’re going to implement a major change to your existing support offering – one that will undoubtedly make a lot of people very unhappy – you don’t compound the inevitable backlash by insulting their intelligence in how you present it… </p>
<p>Here’s how it looked…</p>
<p><img src="http://www.wellfedwriter.com/blog/wp-content/uploads/2009/10/1SCScrnCpture.png" alt="1SCScrnCpture" title="1SCScrnCpture" width="657" height="734" class="alignnone size-full wp-image-110" /></p>
<p>Now, tell me. Do you see ANY acknowledgment whatsoever in this email of the hard reality? Specifically, that, “From this day forward, Valued Customer (who gives us $1000 a year, and has been enjoying no-charge phone support as part of that handsome fee), you’ll no longer get it unless you fork over nearly 400 additional clams.” </p>
<p>Nope. Instead, they blow smoke: “…important extension to our support services…. Ultimate Unlimited Support…extra level of support…blah, blah, blah.” Yeah, they hint around with, “…to continue taking advantage of these personalized services” but nowhere is an honest admission of any kind, something like: “We apologize for this change, but due to rising manpower costs, and overuse of our phone support…etc, etc. etc.” Something, ANYTHING that sounds sincere. </p>
<p>No question, I still wouldn’t have been happy but at least I’d respect them for not insulting my intelligence. </p>
<p>I’ve seen this over and over. Why do companies shun honest communication and opt instead for painfully obvious and laughably ineffective subterfuge? I know, common sense is all too uncommon in Corporate America, but that’s the pat answer. I’m digging for more here. </p>
<p>Don’t they know that we as consumers respond better to honesty? Who was advising them here? All I know, is that if I were hired by a company to write something like this, I’d be sounding the alarm loud and clear that they were making a mistake.    </p>
<p><strong>Why DO companies do this? </p>
<p>Can you share any similar examples? </p>
<p>Am I wrong here? </p>
<p>Am I overreacting?</strong></p>
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		<slash:comments>29</slash:comments>
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		<title>Kickbutt Writing Skills Still One of the Most Effective Marketing Strategies…</title>
		<link>http://www.wellfedwriter.com/blog/kickbutt-writing-skills-still-one-of-the-most-effective-marketing-strategies%e2%80%a6</link>
		<comments>http://www.wellfedwriter.com/blog/kickbutt-writing-skills-still-one-of-the-most-effective-marketing-strategies%e2%80%a6#comments</comments>
		<pubDate>Mon, 10 Aug 2009 21:18:08 +0000</pubDate>
		<dc:creator>Peter Bowerman</dc:creator>
				<category><![CDATA[Writing Like a Well Fed Writer]]></category>
		<category><![CDATA[commercial copywriters]]></category>
		<category><![CDATA[commercial freelancers]]></category>
		<category><![CDATA[commercial writers]]></category>
		<category><![CDATA[commercial writing]]></category>
		<category><![CDATA[effective copy]]></category>
		<category><![CDATA[graphic designer]]></category>
		<category><![CDATA[innate writing ability]]></category>
		<category><![CDATA[marketing campaigns]]></category>
		<category><![CDATA[repeat business and referrals]]></category>
		<category><![CDATA[word-of-mouth advertising]]></category>

		<guid isPermaLink="false">http://www.wellfedwriter.com/blog/?p=82</guid>
		<description><![CDATA[Was updating the customer testimonials on my commercial writing site the other day, and came across this one (excerpted): 
“Not only does Peter intuitively grasp where we need to go with a project, but his writing truly inspires my design. Bottom line, Peter’s spoiled me with his talent and he’s always my first choice.”
Now, I [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>Was updating the customer testimonials on my commercial writing <a href="http://www.writeinc.biz">site</a> the other day, and came across this one (excerpted): </p>
<p><em>“Not only does Peter intuitively grasp where we need to go with a project, but his writing truly inspires my design. Bottom line, Peter’s spoiled me with his talent and he’s always my first choice.”</em></p>
<p>Now, I don’t include this to preen, but simply to underscore what happens when you’re a good writer (and you’re not the only one who thinks so…) &#8211; one who, in this case, enhances the quality of a graphic designer’s work. When that happens, they’ll go out of their way to bring you in on projects whenever possible. And why wouldn’t they? You make their portfolio stronger and their clients happier, and both lead to repeat business and referrals – for BOTH of you. </p>
<p>Which makes solid writing skills, arguably, one of the most potent marketing strategies commercial freelancers have going for them. Good commercial copywriters who craft effective copy make their clients’ lives easier and their businesses more profitable. Do that consistently, and you’ll get invited back again and again, and steered to other work. </p>
<p>And unlike other marketing strategies (i.e., cold calling, direct mail, email marketing, networking, social media, etc.), being a good writer “markets” you without you having to do much other than what you do naturally.   </p>
<p>Sure, you still need to do your own marketing campaigns to let the world know you exist, but all those outreach efforts end up turbo-charged when your skills are a few cuts above. Till eventually, you may not have to do much marketing at all anymore. It happens all the time to good writers. The world starts coming to them.        </p>
<p>A good analogy? A really good book will have a long shelf life (literally) because it’ll benefit from strong reviews and powerful word-of-mouth advertising, while a mediocre one – with few or no “champions” – will struggle to find an audience, and will likely quickly sink into the nether regions of the bargain bin.  </p>
<p>Obviously, however, not all commercial writers are created equal. I feel fortunate to have innate writing ability (though, yes, I still cringe at some of the copy I wrote in the early days of my business). Others’ skills may not be as strong or natural. And let’s face it. While the commercial writing field – like any – certainly rewards those with superior skills commensurately, it doesn’t exclude those with modest gifts. Given the staggering amount of gruesome writing in the business world, those who can simply provide solid (if unflashy), coherent copy can find their niche. </p>
<p>So, what makes someone one of the better writers? Well, for me, a very partial list would include, for starters, a lot of technical things: writing like you talk, telling stories in your writing, avoiding $50 words, making sure your writing has the right cadence, and more. It also means understanding marketing fundamentals like audience, features/benefits, and USP (Unique Selling Proposition); being a good listener so you give your clients what they want the first time; and being able to quickly visualize how copy for a particular project needs to be structured and flow in order to maximize its effectiveness.</p>
<p>And a ton of other things. But I want to hear from you (I’m doing a teleseminar in a few months on the subject and would love to use your comments and observations – with attribution, of course).</p>
<p><strong>If you (and/or your clients) consider yourself an excellent writer, what skills, gifts or talents contribute to that reputation and have them coming back again and again? </p>
<p><strong>How has being a top-notch writer made your marketing easier? </strong></p>
<p><strong>Have you always had natural ability, or have you honed initially-less-impressive skills over time?</p>
<p>If you&#8217;ve demonstrably improved your writing skills over the years, what books, resources or ideas made the difference for you?</strong> </p>
<p>Any other comments or insights? </strong>    </p>
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		<slash:comments>15</slash:comments>
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		<title>Poorly Thought-Out Marketing Materials Are Everywhere (and with BIG Names on Them…)</title>
		<link>http://www.wellfedwriter.com/blog/poorly-thought-out-marketing-materials-are-everywhere-and-with-big-names-on-them%e2%80%a6</link>
		<comments>http://www.wellfedwriter.com/blog/poorly-thought-out-marketing-materials-are-everywhere-and-with-big-names-on-them%e2%80%a6#comments</comments>
		<pubDate>Mon, 27 Apr 2009 17:17:26 +0000</pubDate>
		<dc:creator>Peter Bowerman</dc:creator>
				<category><![CDATA[Writing Like a Well Fed Writer]]></category>
		<category><![CDATA[cell phone bill]]></category>
		<category><![CDATA[commercial copywriter]]></category>
		<category><![CDATA[commercial freelancers]]></category>
		<category><![CDATA[copywriting guru]]></category>
		<category><![CDATA[corporate marketing]]></category>
		<category><![CDATA[landing page copy]]></category>
		<category><![CDATA[marketing communications]]></category>
		<category><![CDATA[marketing materials]]></category>
		<category><![CDATA[Verizon]]></category>

		<guid isPermaLink="false">http://www.wellfedwriter.com/blog/?p=43</guid>
		<description><![CDATA[So, I get my monthly cell phone bill from Verizon (yeah, I&#8217;m naming names; maybe someone will forward this to them and they’ll get their act together…). So, in it were a few of these slick little inserts. One of them had this headline: &#8220;Get Mobile Broadband on the Nation’s Largest 3G Network!&#8221; 
The copy [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>So, I get my monthly cell phone bill from Verizon (yeah, I&#8217;m naming names; maybe someone will forward this to them and they’ll get their act together…). So, in it were a few of these slick little inserts. One of them had this headline: &#8220;Get Mobile Broadband on the Nation’s Largest 3G Network!&#8221; </p>
<p>The copy went on to explain how I could get “lightning-fast Internet access&#8221; which would allow me to check email virtually anywhere. Hmmmm. Interesting. Sounds like something worth having. Let me go check it out…</p>
<p>So, they give a web link: <a href="http://www.verizonwireless.com/upgrade">www.verizonwireless.com/upgrade</a> (yes, feel free to follow along in this exercise in futility just so you know I’m not making it up). OK, so while I’m a good commercial copywriter, I don’t exactly consider myself some “Landing Page Copywriting Guru&#8221; by any stretch. But, I know this much: </p>
<p><em>If you provide a link on a mail piece, email blast, or ad that purports to offer more detail on Widget A described on said mail piece, email blast, or ad, then make sure the link provided indeed takes them <strong>directly</strong> to a landing page providing more detail on Widget A. </em></p>
<p>Is this complicated?  </p>
<p>So, click on over to the above link, and see what happens. Not a word about “Mobile Broadband.&#8221; They make me log into my account (first chance for me to lose interest). But, I’ll play along. I log in, and at next screen? STILL nary a peep about “Mobile Broadband.&#8221; Now, they’re asking me irrelevant questions about upgrading my phone.</p>
<p>It’s clear to me at this point that if I want to find any more information on Mobile Broadband, I’m going to have to go searching their site, which I have no interest in doing.  </p>
<p>But get this: even if I <em>was</em> sooooo interested I was willing to do a site search for “Mobile Broadband,&#8221; you still basically get nowhere. One link takes you to a more detailed description (finally), but <em>still </em>doesn’t tell you how much it costs, nor provide further links to find out that info. </p>
<p>Who in the world is minding the store over there, for crying out loud? Just because there’s a big name on the door doesn’t mean they know what they’re doing. Examples like this are everywhere. Corporate marketing communications departments are often good at the big picture and are great at cranking out pretty stuff, but they’re often under such pressure (and I’m sure more so now than ever before) that a lot of the crucial “execution&#8221; details fall through the cracks.  </p>
<p>It just underscores two things: 1) don’t put big companies on a pedestal as having it all figured out; and 2) there are a vast number of opportunities out there for commercial freelancers like us to help them clean up their act.</p>
<p><strong>Why do you think so many companies get this stuff wrong so much of the time?</p>
<p>Have you come across similar examples like this? If so, can you share? </p>
<p>Have you been intimidated by big companies in the past, only to discover that they’re mighty flawed and human after all?<br />
 </strong></p>
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		<slash:comments>21</slash:comments>
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		<title>How Diversified Is YOUR Work &#8220;Portfolio&#8221;?</title>
		<link>http://www.wellfedwriter.com/blog/how-diversified-is-your-work-portfolio</link>
		<comments>http://www.wellfedwriter.com/blog/how-diversified-is-your-work-portfolio#comments</comments>
		<pubDate>Fri, 26 Sep 2008 18:19:22 +0000</pubDate>
		<dc:creator>Peter Bowerman</dc:creator>
				<category><![CDATA[Writing Like a Well Fed Writer]]></category>
		<category><![CDATA[commercial writing]]></category>
		<category><![CDATA[diversified work]]></category>
		<category><![CDATA[freelance commercial writer]]></category>
		<category><![CDATA[freelance model]]></category>
		<category><![CDATA[freelance writing]]></category>
		<category><![CDATA[freelancing success]]></category>
		<category><![CDATA[job security]]></category>
		<category><![CDATA[lucrative freelancing]]></category>
		<category><![CDATA[multiple streams of income]]></category>
		<category><![CDATA[offshoot businesses]]></category>
		<category><![CDATA[passive income]]></category>
		<category><![CDATA[specialized knowledge]]></category>
		<category><![CDATA[unemployment]]></category>

		<guid isPermaLink="false">http://www.wellfedwriter.com/blog/?p=28</guid>
		<description><![CDATA[The economy is teetering. Huge financial institutions are crashing and burning. The government, afraid of the ripple effects of their demise, is debating a huge bailout. Unemployment is at its highest level in years. A lot of people struggling out there. And, through all this, happily, I’m busier than ever and enormously grateful I’m a [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>The economy is teetering. Huge financial institutions are crashing and burning. The government, afraid of the ripple effects of their demise, is debating a huge bailout. Unemployment is at its highest level in years. A lot of people struggling out there. And, through all this, happily, I’m busier than ever and enormously grateful I’m a freelancer. My feeling of &#8220;job security&#8221; is mighty high right about now. Why? Because I have income coming from many, many directions.  </p>
<p>Good financial planners live by the mantra of &#8220;diversification.&#8221; Spread out your money across a broad array of investment vehicles, and you spread out your risk. Same with your work life. Put all your eggs in one work basket (i.e., a full-time job), and if tough times hit, you could lose all the eggs. Hence, the innate logic of the freelance model with its &#8220;multiple-clients&#8221; feature (and, yes, I know, freelancing is neither feasible nor a psychological fit for everyone, but I’m just sayin’…)   </p>
<p>Those with income from a variety of avenues will simply weather economic storms better than most. Right now, I’ve got about 10 commercial writing clients I’m working with. Some big. Some small. But between all of them, they’ve kept me hopping. Love the variety. And I love even more the fact that each client doesn’t have to provide me a bunch of work for me to eat well. Add to that income from my book-related ventures – much of it of the blessed <em>passive</em> variety – and offshoot businesses: coaching, speaking, seminars, articles, etc., and life is good.  </p>
<p>Yes, this has been a 15-year process – though the book side of things only the last eight – but it all starts somewhere. And I’m here to tell you: Life can be pretty cool, varied, interesting and lucrative when you’ve got lots of pots boiling on your professional stove. </p>
<p>Not surprisingly, it usually starts with having some specialized expertise or knowledge that’s valuable enough to enough other people to make it worth &#8220;monetizing&#8221; into books, ebooks, coaching, speaking, seminars, etc. Or simply a skill/talent that can command a healthy price on the market.    </p>
<p><strong>If you have multiple stream of writing-related income, what are they and how did they come about? </p>
<p>And if so, any suggestions/cautions/gushing reports to those considering it?</p>
<p>If you aren’t diversified as yet, but are pondering it, what possibilities have you considered?  </p>
<p></strong></p>
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		<slash:comments>14</slash:comments>
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		<title>So, What Commercial Writing Projects Are You Working on These Days?</title>
		<link>http://www.wellfedwriter.com/blog/so-what-commercial-writing-projects-are-you-working-on-these-days</link>
		<comments>http://www.wellfedwriter.com/blog/so-what-commercial-writing-projects-are-you-working-on-these-days#comments</comments>
		<pubDate>Thu, 07 Aug 2008 17:17:48 +0000</pubDate>
		<dc:creator>Peter Bowerman</dc:creator>
				<category><![CDATA[Writing Like a Well Fed Writer]]></category>

		<guid isPermaLink="false">http://www.wellfedwriter.com/blog/?p=24</guid>
		<description><![CDATA[In my case, too many, if my long absence from the blog is any indication….   But that’s a good thing (the “being-busy&#8221;? thing, not the “not-blogging&#8221;? thing) . And I’ve taken my own advice (from the 7/22/08 post below) and started asking for more money, and no one’s balking. I’m telling you, when [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>In my case, <em>too many</em>, if my long absence from the blog is any indication…. <img src='http://www.wellfedwriter.com/blog/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' />  But that’s a good thing (the “being-busy&#8221;? thing, not the “not-blogging&#8221;? thing) . And I’ve taken my own advice (from the 7/22/08 post below) and started asking for more money, and no one’s balking. I’m telling you, when it comes to raising your rates – <em>you’re</em> the hardest “sell,&#8221;? not the client. </p>
<p>Anyway, I got a note from a new reader of TWFW recently, asking, <em>“Curious. Are you mostly doing web copy in this day and age, or are you pretty much in the same industry as you started?&#8221;</em> I guess the thinking was that the web has taken over the world and that, as such, that’s all we’d be doing. He IS new to the business. Obviously, there’s plenty of the traditional marketing communications pieces still being done out there.   </p>
<p>But, it got me thinking about what people are working on these days. I figure, <em>by sharing what’s on our plates these days, and how we landed it, it can showcase the wide variety of projects that make up the commercial writing sphere, while also giving us ideas about some new directions to go in, suggest to clients, hunt down, etc.</em> And give any newbie lurkers? some confidence that this gig truly IS for real (in case they’re wondering…)  </p>
<p>Me? I’m working on a brochure for an online high school catering to home-schoolers. It’ll be used at trade shows or in other “leave-behind&#8221;? scenarios. That’ll be followed by a catalog for the school. A graphic designer found me somehow, asked if I knew a writer in his area (an hour away), nothing panned out, he steered his client to my site, she loved it, called me up, and we were in business. </p>
<p>I’m also working on a case study for a building materials company (my sixth project for them), originally landed through a speechwriter friend of mine (whom I thank with free lunches every few months for the many thousands it’s put in my pocket). </p>
<p>Also working on some copy for a menu insert for a well-known restaurant chain – pretty high-level demographics, psychographics, etc. Amazing how much agonizing goes into what people are thinking when they read a menu (personally, I think they could care less, as long as their meal is good, but hey, they want to pay me well to agonize, I’ll agonize).       </p>
<p>Plus, some book titling and back-cover copywriting for three self-publishing authors through my <a href="http://www.wellfedsp.com/TWFSPMentoring.html">coaching</a> program. Fun stuff.  </p>
<p><strong>So, what are you working on these days? </p>
<p>How did you land it? </p>
<p>Noticing any uptick or downturn in certain kinds of projects?</strong> 	 </p>
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		<slash:comments>27</slash:comments>
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		<title>What Commercial Writing Pearl Would You Share As a Guest Blogger?</title>
		<link>http://www.wellfedwriter.com/blog/what-commercial-writing-pearl-would-you-share-as-a-guest-blogger</link>
		<comments>http://www.wellfedwriter.com/blog/what-commercial-writing-pearl-would-you-share-as-a-guest-blogger#comments</comments>
		<pubDate>Mon, 23 Jun 2008 17:39:51 +0000</pubDate>
		<dc:creator>Peter Bowerman</dc:creator>
				<category><![CDATA[Writing Like a Well Fed Writer]]></category>

		<guid isPermaLink="false">http://www.wellfedwriter.com/blog/?p=20</guid>
		<description><![CDATA[I pride myself on being able to write “multi-tasking&#8221; copy – like the headline above. Yes, this post is both a call for guest bloggers and a call for great commercial freelancing business subjects/ideas/strategies in your comments.  
I gotta say, I’ve truly been blown away by the brilliant, wise, and insightful blog commentary from [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>I pride myself on being able to write “multi-tasking&#8221; copy – like the headline above. Yes, this post is both a call for guest bloggers <em>and</em> a call for great commercial freelancing business subjects/ideas/strategies in your comments.  </p>
<p>I gotta say, I’ve truly been blown away by the brilliant, wise, and insightful blog commentary from you guys these past 11 weeks since blog launch. In less than 90 days, we’ve built a pretty amazing knowledge base on a variety of subjects in the commercial freelancing arena – over 350 comments in all at press time! And so I want to open the floor to your contributions. And yes, I won’t lie – it’d be nice to get a bit ‘o help in cranking these things out regularly. Which, of course, is consistent with the collaborative nature of my books, ezine, and now, the blog. One “well-fed writer’s&#8221; perspective is only so tasty and satisfying.</p>
<p>So, what would you share? Even if you don’t plan on guest blogging, give us a snapshot of the most important lesson you’d share with your fellow FLCWs (freelance commercial writers for those new to the neighborhood…). </p>
<p><strong>Perhaps a prospecting strategy that’s borne much fruit over the years? </p>
<p>An unusual market (if you’re willing to reveal it)? </p>
<p>A particularly great success story? </p>
<p>A fabulous tip that’s made you more efficient, better networked, more profitable? </p>
<p>An insight into the business that’s made a huge difference for you? </p>
<p>Perhaps a subject you’d like to see me or someone else cover in the blog?  </strong></p>
<p>If you DO want to expand that gem of a comment into a full-fledged guest post, take 400-600 words to tell your story. And you know this blog’s drill: questions at the end to pull out the golden nuggets. Make it a subject with “legs&#8221; – one that can spawn a rich discussion. </p>
<p>What’s in it for you? Besides rocketing prestige in the eyes of your peers? You mean, that’s not enough? <img src='http://www.wellfedwriter.com/blog/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' />  Seriously, got a book, ebook, ezine, report, service, blog, web site (writing-related, preferably…) you want to promote? As a <em>quid pro quo</em> for sharing your goodies, I welcome your plug at the end of the piece. </p>
<p>So, comment away, and if you want to do a post, send your idea to me at peter@wellfedwriter.com.</p>
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