Entries by Peter Bowerman

How NOT to Build Customer Loyalty…

Last year, I leased a postage meter from the company that shares my initials. Their introductory special offer became more understandable after seeing the bloated prices they charged for supplies. Some time back, I started getting regular “Low Ink!” warnings on the meter. Their cost to replace the slightly-bigger-than-a-pack-of-Tic-Tacs-sized cartridge? $47 + $8.50 shipping (UPS […]

Ta-Da! We Have TWFW Blog Liftoff…

Blog Post #1. I know, it’s about freakin’ time I did a blog, but better (years) late than never, I suppose. Over the past few years, I’d looked around, saw the unending din of cyber-blather filling the airwaves, and asked myself, “Do I have something worthwhile to add or will I just be making more […]