I recently got an email from one of my sidecar-coaching clients—and a budding commercial writer. He’d made contact with an interested prospect who then sent him the following email:
I’d like to get a quote for a first project with you – to try you out. If the first one goes well, we feel there’d be ongoing work (multiple projects). As such, I’d like to get a quote for _______ as well as a________. Can you share your pricing terms, while understanding that we’d like to get an introductory price for these projects? And can you give me a price for the projects separately as well as together? Thanks!
He was asking me how he should respond to it. Obviously, it’d be easy-breezy for me to tell the guy, flat out, that I don’t offer “introductory pricing” (after all, I’m not at all desperate for work). But, if you’re a new commercial freelancer, you want to craft a way of doing business that sets your terms—in all senses of the word—without turning off a client.
My reply back to him :
Had to smile when I saw this. One of two client types. First, he’s the kind that thinks he’s being SO original in his pitch: “Hey, gotta lotta work coming up, so give me a really good price for the first one.” And maybe there’ll be more, and maybe there won’t be.
Or the second type: He’s honest about considering future work, but acting as if introductory pricing was a given. Would he ask for introductory pricing from an attorney? Doctor? Accountant? Folks like him need to get that we’re professional service providers, deserving of competitive market rates. And if you want the work because you’re starting out, then do it in a way that doesn’t seem subservient.
Anyway, all that said, while it’d be easy for me to reject such a pitch since I don’t need the work (or the aggravation of dealing with a client that thinks like that), it’s not my place to tell someone starting out what they should or shouldn’t do.
And that said, if you want to give it a shot, I might say something like, “I’d love to work with you, but I don’t really offer introductory pricing.” OR, “If there is indeed additional work coming—and I’d love to establish an ongoing relationship with your company—then how I work it when people approach me with such an offer is to charge my normal rate for the first one, and if you indeed hire me again, I’ll extend a discount to you on the second project.” Or some variation of that.
This can be a tricky call. On the one hand, by giving in to a prospect’s terms, you can set a precedent as being a doormat, and he might keep working you. By the same token, most commercial writing-buyers I’ve crossed paths with in my 21 years in the business aren’t connivers; overwhelmingly, they’re hard-working, honest people who just need to get their work done, and see the possibility of us helping them.
But, even good people can take advantage of you if you let them, so it’s still important to set and stick to your terms upfront—whatever they are—so clients don’t think they can get whatever they want, whenever they want.
Bottom line, he landed the gig (~$5K). He shared the email log with me, emphasizing to me the importance of continued follow-up when you’re negotiating. And indeed, there were several times in the process where he had to send a second email to get the client to reply. So, if you don’t hear something, email them again to keep things moving.
After he wrote me, he felt he needed to reply soon, so my reply came after he sent his initial response. He started out asking for 100% upfront payment and use of the final pieces in his portfolio (seems like a given, but clients sometimes refuse such requests just because they can; a good case for never asking in the first place) in return for an introductory price.
In the end, he settled for (and received) 25% upfront. While he wasn’t crazy about it, he wanted the gig, so he stayed flexible.
And that’s a key point here: It’s easy to suggest playing hard-ass, demanding this and that, but if you’re starting out and want to get some traction, you need to be flexible, and a little trusting.
Remember: As a rule, clients in the commercial copywriting field pay well and reliably. The last thing a growing company needs is a PR nightmare because they hosed their vendors and one of those “hosees” posted something on social media. We don’t have anywhere near the payment hassles experienced by many “freelance writers.”
How do you handle clients who ask for “introductory pricing” or some kind of special deal? How did you respond?
Have you given in to such requests in the past, only to regret it later (i.e., the client vanished after one discounted job, or was a pill to work with)?
Ever had a prospect try to “work” you, but who changed their tune and had new respect for you based on how you replied back to them?
If you’re more established and can afford to take a harder line towards prospects like these, what advice would you give to new writers who need to be more flexible as they get established?
Want to be a guest blogger on TWFW Blog? I welcome your contribution to the Well-Fed writing community! Check out the guidelines here.